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Terms of service

06.27.2025

Welcome to Hong Kong XianLiang Company Limited, your premier online destination for high-quality umbrellas. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

​​1. Refund Policy​​

At Hong Kong XianLiang Company Limited, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a ​​14-day no-questions-asked refund policy​​ under the following conditions:

  • ​​14-Day No-Reason Return Window:​​ You may request a refund within 14 days of receiving your order.
  • ​​Item Condition Requirements:​​ The umbrella must be unused, in its original packaging, and free from damage.
  • ​​Return Shipping Responsibility:​​ Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

​​Refund Processing Time​​

  • ​​Standard Refunds (Non-PayPal):​​ Refunds will be processed within ​​14 business days​​ after we receive and inspect the returned item.
  • ​​PayPal Refunds:​​ Due to PayPal’s processing policies, refunds may take at least ​​14 days​​, and in some regions, up to ​​30 days​​ (as required by local laws).

​​Exceptions to Refund Policy​​

  • ​​Final Sale Items:​​ Certain discounted or promotional umbrellas may be marked as “Final Sale” and are non-refundable.
  • ​​Customized or Special Orders:​​ Umbrellas made to specific requests (e.g., custom prints, sizes) are non-returnable.
  • ​​Damaged or Used Items:​​ We cannot accept returns for umbrellas that show signs of wear or damage caused by customer misuse.

For refund requests, please contact our customer service team at vip@umbrellaclips.com or +852 31769081.

​​2. Governing Law​​

These Terms of Service are governed by and construed in accordance with the laws of ​​Hong Kong Special Administrative Region (SAR)​​. Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in ​​Hong Kong​​.

By using our website, you agree to submit to the jurisdiction of ​​Hong Kong courts​​ for any legal proceedings.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

  • We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.
  • Orders are processed and shipped within ​​[X] business days​​ (unless otherwise specified).

​​Pricing & Payment​​

  • All prices are listed in ​​[Currency, e.g., USD/HKD]​​ and include applicable taxes (unless stated otherwise).
  • We accept ​​PayPal, credit/debit cards​​, and other secure payment methods.

​​Shipping & Delivery​​

  • Shipping times and fees vary by location. Please refer to our ​​Shipping Policy​​ for details.
  • We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters).

​​4. Contact Us​​

If you have any questions or concerns about our ​​Terms of Service​​, please contact us at:

  • ​​Email:​​ vip@umbrellaclips.com
  • ​​Phone:​​ +852 31769081
  • ​​Address:​​ ROOM 2906 BLOCK 1, LIPPO CENTRE, ADMIRALTY, HONG KONG

Thank you for choosing ​​Hong Kong XianLiang Company Limited​​. We appreciate your business and are committed to providing you with exceptional service.